{"id":8121,"date":"2024-12-02T10:20:45","date_gmt":"2024-12-02T10:20:45","guid":{"rendered":"https:\/\/gabrielreis.pt\/litiges-de-consommation\/"},"modified":"2026-08-09T08:21:50","modified_gmt":"2026-08-09T08:21:50","slug":"litiges-de-consommation","status":"publish","type":"page","link":"https:\/\/webdesign-portugal.pt\/fr\/litiges-de-consommation\/","title":{"rendered":"Litiges de consommation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8121\" class=\"elementor elementor-8121 elementor-8119\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44c0911 e-flex e-con-boxed e-con e-parent\" data-id=\"44c0911\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-585c72c e-con-full e-flex e-con e-child\" data-id=\"585c72c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da8379d elementor-widget elementor-widget-heading\" data-id=\"da8379d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Litiges de consommation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b82e7a0 e-flex e-con-boxed e-con e-parent\" data-id=\"5b82e7a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df6c25 elementor-widget elementor-widget-heading\" data-id=\"df6c25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Informations g\u00e9n\u00e9rales sur les modes alternatifs de r\u00e9solution des litiges pour les consommateurs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d31b0fc elementor-widget elementor-widget-text-editor\" data-id=\"3d31b0fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les modes alternatifs de r\u00e9solution des conflits (MARC) couvrent la m\u00e9diation, la conciliation et l&rsquo;arbitrage. Les entit\u00e9s ADR sont des entit\u00e9s habilit\u00e9es \u00e0 assurer la m\u00e9diation, la conciliation et l&rsquo;arbitrage des litiges de consommation au Portugal, qui doivent \u00eatre inscrites sur la liste des entit\u00e9s ADR pr\u00e9vue par la loi 144\/2015.<\/p><p>Publi\u00e9e le 8 septembre, la loi 144\/2015 a approuv\u00e9 le nouveau cadre juridique pour les m\u00e9canismes de r\u00e9solution alternative (extrajudiciaire) des litiges de consommation, en cr\u00e9ant le R\u00e9seau d&rsquo;arbitrage des consommateurs au Portugal et en \u00e9tablissant une obligation d&rsquo;informer les entreprises fournissant des biens ou des services de l&rsquo;existence de centres de r\u00e9solution alternative des litiges existants applicables au secteur dans lequel les entreprises op\u00e8rent.<\/p><p>Les consommateurs doivent toujours commencer par contacter le fournisseur des biens ou le prestataire de services pour tenter de r\u00e9soudre le probl\u00e8me.<\/p><p><strong><br \/>R\u00e8glement des litiges de consommation<\/strong><br \/>En cas de litige, le consommateur peut s&rsquo;adresser au Centre national d&rsquo;information et d&rsquo;arbitrage des litiges de consommation (CNIACC).<\/p><p><br \/>Site web : <a href=\"https:\/\/www.cniacc.pt\/\">www.cniacc.pt<\/a> Courriel : cniacc@fd.unl.pt<\/p><p>Plus d&rsquo;informations sur le <a href=\"https:\/\/www.consumidor.gov.pt\/\">portail des consommateurs<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Informations g\u00e9n\u00e9rales sur les modes alternatifs de r\u00e9solution des litiges pour les consommateurs Les modes alternatifs de r\u00e9solution des conflits (MARC) couvrent la m\u00e9diation, la conciliation et l&rsquo;arbitrage. Les entit\u00e9s ADR sont des entit\u00e9s habilit\u00e9es \u00e0 assurer la m\u00e9diation, la conciliation et l&rsquo;arbitrage des litiges de consommation au Portugal, qui doivent \u00eatre inscrites sur la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8121","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/webdesign-portugal.pt\/fr\/wp-json\/wp\/v2\/pages\/8121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webdesign-portugal.pt\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webdesign-portugal.pt\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webdesign-portugal.pt\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webdesign-portugal.pt\/fr\/wp-json\/wp\/v2\/comments?post=8121"}],"version-history":[{"count":9,"href":"https:\/\/webdesign-portugal.pt\/fr\/wp-json\/wp\/v2\/pages\/8121\/revisions"}],"predecessor-version":[{"id":8535,"href":"https:\/\/webdesign-portugal.pt\/fr\/wp-json\/wp\/v2\/pages\/8121\/revisions\/8535"}],"wp:attachment":[{"href":"https:\/\/webdesign-portugal.pt\/fr\/wp-json\/wp\/v2\/media?parent=8121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}